Delivery and shipping

We delivery worldwide, please allow between 2-3 business days to process your order.

USA  & CANADA

Rates are calculated at checkout

4 - 7 days to delivery

FREE SHIPPING above USD200

EUROPE

Rates are calculated at checkout

6 - 10 days to delivery

FREE SHIPPING above USD300

SOUTHAMERICA 

Rates are calculated at checkout

6 - 10 days to delivery

FREE SHIPPING above USD300

AUSTRALIA

Rates are calculated at checkout

8 - 12 days to delivery

FREE SHIPPING above USD300

We delivery with the best company depending on your area.

Please in some cases allow extra 10 days for Christmas season.

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days, packages may be delayed.

If after contacting the shipping company, you still need assistance regarding locating your order feel free to contact us at hello@amootistore-usa.com we are going to be happy to assist you.

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. AMOOTI  has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. AMOOTI does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

Returns and exchanges

  • We accept returns within 14 days, starting from the day your order was delivered.
  • Our policy for changes lasts 30 days after delivery date, If 30 days have gone by since your purchase, unfortunately we can’t approve a exchange request.
  • Items must be received back at the return/exchange address within 30 days of delivery date to receive a store credit.
  • If an item is received after the 30 days has passed, you'll be charged a 50% restocking fee.
  • Pack your item(s) securely in the original product packaging.
  • Please be careful when trying on your purchases and return them in the same condition you received them, including labels, gifts, etcAll items must be unworn, unaltered and unwashed.

We accept returns within 14 days, starting from the day your order was delivered.

  • You can issue an exchange of your product 30 days after a delivery date.
  • We can't ensure the items you want will be available by the time your returned items are received.
  • We will issue you a store credit once we've received your return, please allow 7 business days to process your return and issue the store credit.
  • If it has been 7 business days and you haven't received your store credit, please contact at hello@amootistore-usa.com with your order number, return request ID and return tracking number.
  • The store credit never expires.

We only accept exchanges for clearance items(final sale). We don't accept refunds on those items.

If you receive a defective, damaged or the incorrect item please contact us within 5 days of receiving your package at hello@amootistore-usa.com

other

Contact us within 24 hours to cancel your order, but we unfortunately cannot guarantee cancellation if the order has started processing. To make sure you receive your order in time,  we will start processing the orders as soon as we receive it , this means once your order has been placed you may not be able to cancel it.

Please make sure your shipping address is complete and correct before you check out, we may not be able to edit the order before it ships out. In case you need to change any address please contact us ASAP to hello@amootistore-usa.com, we are going to do our best to arrange it but is the order had been placed, we might not be able to help you.

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.

All our clothes are made in Africa, exclusivity for Amooti designs. We chose carefuly each print to mix with the design. Each stock we use new prints and rarely we repeat them, that guarantee the exclusivity you deserve. We are the original design, we do not take designs from others brands, we ensure your design and print are going to be unique.

We look for you to get the best experience of purchase with us, that is why we are going to pack your order in a reutilisable tote bag. We are conscious about taking care of our thrush, that is why we use compostable mail bags with paper labels, and avoid plastics.

Sometimes we add gifts, depending on the season and how Fan are you from our brand.